Shipping policy
Shipping Methods & Delivery Times
We offer worldwide shipping through trusted carriers. Processing time for all orders is 1-3 business days (excluding weekends and holidays). Estimated delivery times:
- Standard Shipping: 7-15
Delivery times may vary depending on destination and customs processing.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Order Tracking
All orders include tracking information. You will receive a confirmation email with your tracking number once your order ships. Track your package through our website or the carrier's tracking system.
International Shipping
We ship to most countries worldwide. Please note:
- Customers are responsible for any customs fees, taxes, or import duties
- Some countries may have restrictions on certain crystal or natural stone products
- Delivery times may be extended due to customs processing
Shipping Restrictions
Due to the delicate nature of our products:
- We cannot ship to P.O. boxes
- Signature may be required for delivery of high-value items
- Some remote locations may have limited shipping options
Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
- Contact us within 7 days of delivery (for damaged items)
- Provide photos of damaged items and packaging
- For lost packages, wait 15 business days past estimated delivery before contacting us
We will work with the carrier to resolve the issue and arrange replacements when possible.
Holiday Shipping
During peak seasons (November-January):
- Allow additional processing time (up to 5 business days)
- Carriers may experience delays
- Check our website for holiday shipping deadlines