Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days within the US and 10-15 business days for international orders. Processing time is 1-2 business days before shipment.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Express shipping delivers within 2-3 business days in the US and 5-7 business days internationally.
Do you ship worldwide?
Yes, we ship to most countries. Some restrictions may apply to certain destinations. Please check our shipping policy for details.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition with all tags attached. Custom or personalized items cannot be returned.
How do I initiate a return?
Please contact our customer service team through the contact form to receive return instructions and authorization. Returns without authorization may not be processed.
Product Care
How should I care for my jewelry?
To maintain your jewelry's beauty: store pieces separately to prevent scratching, avoid contact with water and chemicals, clean with a soft cloth, and remove before swimming or showering.
Are your crystals and stones authentic?
Yes, all our crystals and natural stones are 100% genuine. Each piece comes with information about its properties and origin.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Chakra Jewelry
How do I choose the right chakra jewelry?
Our chakra jewelry is designed to balance specific energy centers. Product descriptions include which chakra each piece aligns with and its healing properties.
Do you offer chakra balancing sets?
Yes, we offer curated sets that include pieces for all seven chakras. These make perfect gifts for spiritual healing and energy work.